FAQ Memory bears

  • Can these keepsakes be used as toys?
    NO, all my Bears are Decorative Keepsakes only. They are NOT designed or intended for use as a toy for children of any age. Given the nature of the fabrics and buttons used to make these items, they have not been tested and therefore do not conform I to any safety standards or guidelines in place for children’s to ys. its made 4 you will not accept any I liability for the misuse of these Memory Keepsakes bears.
  • What types of garments can be used?
    Keepsakes can be made from almost any type of fabric, therefore most garments are suitable, such as Shirts/Blouses, Trousers/Jeans, PJs, Housecoats, T-shirts, Dresses, Skirts, Jackets and fine knit Jumpers but to name a few.  The only exception I have come across thus far is medium to chunky knit and very dedicated fabrics they need more attention and more handwork, that’s why it’s better you always contact me first to ask if there is any doubt, I’m sure we can get something sorted.
    And it’s not just garments, Keepsakes can be made from other items such as blankets, covers, pillow/cushion cases etc.
  • How many garments are needed?
    That depends on you, if you want a patchwork bear you need more garments if you prefer 1 color for the main bear and 1 matching color for the feet and ears.
  •  If you wish you can get a fully multicolored bear made from 7 or 8 garments
  • If you do not have enough fabric within your garments, do not worry, I can add my own fabrics as required, for the paws, feet and ears.
  • For baby clothes we can do  with:
    8-9 items of small baby clothing (size 3-6 months)
    4-5 items of large baby clothing (size 6-12 months)
    2-3 items of a toddler or adult clothing (depending on sizes, adding more items often gives a little more interest)
  • What is the Turnaround time for an item to be made?
    Current turnaround time is 4-6 weeks after you have placed and paid for your order. Please keep in mind Christmas time is a very busy time with orders and you may have a long than usual wait time. 
  • What other materials go into making the Memory Bears?
    I use safety backed plastic eyes, for the noses I use black felt.
    As a filling, I use high-grade 100% Polyester pollyfil . I add decoration material like buttons from the garment or a satin/organza ribbon bow.

    Can my item be personalized?
    Yes, each bear can be personalized with names, and dates.
    This needs to be specified at the time you order.
  • What if I decide to cancel my order, do you refund my money?
    Yes, I will gladly refund your money, less the shipping costs of returning your clothing. However, once I start your order, I cannot refund your money, as what you have ordered is custom-made. I want everyone to be happy with what they get, so if there is a problem, I will want to know and will work to satisfy you.
  • When do I pay?
  • Payments must be done before I start working on your bear, unless we agree differently.
  • Where are you Located, and can I pick up my bear?
  • I make the bears In Okeechobee, Florida and yes, we can always make arrangements for you to pick up your keepsake and clothing.
  • Can I get a discount?
    Prices are firm. I do not offer volume discounts for large orders.  Each Bear or any other keepsake is handled with the most care when designing, cutting, sewing, stuffing, and finishing. Recognizing that they become family heirlooms, I believe they are worth the time, care, and attention to detail.